Privacy Policy

Effective Date: November 27, 2025
Last Updated: September 25, 2026

This Privacy Policy describes how OmneHosting (referred to as “we,” “us,” or “our”), operating at omnehosting.com, collects, uses, and discloses your information in connection with your use of our game server hosting services.

1. Information We Collect

We collect information directly from you, automatically when you use our services, and from third-party sources.

A. Information You Provide Directly

When you register an account, purchase hosting services (via Paymenter), or contact us, you may provide the following:

  • Identity and Contact Data: Name, email address, physical address (required for billing verification), and phone number.
  • Billing Data: Payment card information, bank account details, or other payment processor data (handled securely by our third-party payment gateways, such as Stripe/PayPal — card numbers never touch our own servers).
  • Account Data: Username, password, and service preferences.
  • Correspondence: Information contained in communications with us, including support tickets and emails.

B. Information Collected Automatically

When you access our website or use our hosting services, we may automatically collect:

  • Technical Data: Internet Protocol (IP) address, browser type, operating system, device identifiers, and website activity.
  • Usage Data (Server Logs): Connection times, duration of use, resource consumption (CPU/RAM), and game server access logs (necessary for security, debugging, and service optimization).
  • Fraud and Abuse Signals: At signup and login, we automatically check your account's IP address against a third-party IP reputation service (vpnapi.io) to help detect fraud, VPN/proxy abuse of trial offers, and account takeover attempts. We may cache the result of this check.
  • Cookies and Tracking: We use cookies and similar technologies (managed by Paymenter and our web platform) to maintain your session, authenticate you, and remember your preferences.
  • Website Analytics: We use Google Analytics and PostHog to understand how visitors use our website (pages viewed, referral source, general device/browser type, and product interactions) so we can improve the site. These tools may set their own cookies or use similar identifiers. You can opt out of Google Analytics using Google's browser opt-out tool, and out of both via your browser's Do Not Track / cookie blocking settings.

C. AI Support Assistant

We use an AI assistant to help answer support questions. It appears as a chat in your account and as automatic replies on support tickets (the reply says it was sent by our AI support assistant). When you use it:

  • What it processes: The text of your chat and ticket messages and, when needed to answer you, information from your own account such as your list of services, invoices and support tickets. It only looks at your own account.
  • Where it is sent: To our AI model provider, MiniMax, which processes that text on our behalf to write the reply. This may involve processing in countries outside your own.
  • What we keep: Your chat and ticket messages are kept in your account and ticket history until they are deleted. We also keep a separate log of questions, with emails, phone numbers and similar identifiers masked automatically, together with how each question was handled, for up to 90 days, to improve our documentation and the assistant. Masking may not catch everything, so please do not include passwords, payment card numbers or other sensitive details in a chat or ticket.
  • Your choices: You can turn off AI replies on a ticket by typing STOP in it, and you can ask for a person at any time. A staff member handles tickets the assistant cannot resolve.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision and Maintenance: To create and manage your hosting account, deploy and configure game servers, and provide the services you purchase.
  • Billing and Payments: To process transactions through our Paymenter system and third-party payment gateways.
  • Security and Fraud Prevention: To protect our services and users, including mitigating DDoS attacks, screening for VPN/proxy-based abuse of promotions or trials, and detecting fraudulent or unauthorized account activity.
  • Customer Support: To respond to your inquiries, support requests, and service issues.
  • AI-Assisted Support: To answer support questions with an AI assistant, and to review how those questions were handled so we can improve our documentation and the assistant.
  • Communication: To send you technical notices, updates, security alerts, and administrative messages related to your services.
  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and resolve disputes.

3. Disclosure of Your Information

We do not sell your personal data. We may share your information with the following parties:

  • Payment Processors: To facilitate billing and payments (e.g., Stripe, PayPal). These providers are contractually obligated to protect your data.
  • Fraud and Security Vendors: Your IP address may be shared with our IP reputation provider (vpnapi.io) and DDoS mitigation providers to secure your server and our network.
  • AI Service Provider: Text you send to the AI support assistant or in a support ticket, and the account details the assistant looks up to answer it, is sent to MiniMax to generate replies.
  • Cloud Storage: Server backups are stored, encrypted, with our cloud storage provider, Cloudflare (R2).
  • Analytics Providers: Website usage data is shared with Google Analytics and PostHog as described above.
  • Legal Authorities: If required by law, subpoena, or valid government request, we may disclose your information to protect our rights, your safety, or the safety of others.
  • Business Transfers: In connection with the sale, merger, or acquisition of all or a portion of our business.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain account data while your account is active and for a reasonable period thereafter to facilitate account recovery or compliance with legal obligations (for example, tax records).

Masked AI assistant question logs are kept for up to 90 days.

5. Your Data Protection Rights

Depending on your location — including rights available under the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) — you may have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data we hold.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to certain legal limitations (for example, active billing or security obligations).
  • Right to Object / Opt-Out: Object to certain processing of your personal data.

You can exercise access, export, and deletion requests yourself from your account's Privacy Center, or by contacting us using the details below — we may need to verify your identity before processing your request.

OmneHosting is based in the United States and does not currently maintain a dedicated EU representative or a formal Data Processing Agreement program. We do not currently target or knowingly market our services to residents of the European Union; if that changes, this policy and our compliance posture will be reviewed accordingly.

6. Children's Privacy

Our services are not intended for individuals under the age of 13, and account holders must meet the age requirements in our Terms of Service. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete that information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By Email: [email protected]